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Description

Key Performance Indicators

1. Calling customers & fixing delivery schedules & appointments.
2. Liaising with customers for cash / cheque delivery & payment availability.
3. Coordinating with customers & business for delivery related issues.
4. Calling delivery crew for all timing deliveries & deliver fulfillment as per customer requirement.

• Successful delivery.
• Reduce rejections.

Minimum Qualification:   Bachelor’s degree or equivalent.

Minimum Experience:  Minimum 1 to 2 years’ experience in related field.

Job Specific: 

Call centre experience

Customer friendly 

Proper communication skills

Generic Skills:

 

Good communication skills – English, Arabic (Mandatory).

Coordination & follow up with customers & Business Unit

Financial Scope:    N/A

Reporting Staff:    N/A

Decision Making Authority: N/A

Working Environment:   

Internal Relationships:   With BU & Logistics department

External Relationships:   Various customers

Statements in this document are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.