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appendix a job description position title: sales executive reports to: store manager business unit/ department: bin sina and holland & barrett job purpose: deliver a high standard of customer service, provide support for pharmacists in duty, and achieve business profitability to meet the business objectives. key accountabilities description key performance indicators 1. achieve budgeted profitability and analyze • % sales vs. individual target customer skincare need and advice correct • % margin vs. individual target products to maximize sales and reach division • atv vs. individual target objectives to meet business plan set by the manager. 2. increase sales by providing good customer service and accurate information to customers • % of sales achieved vs budget to ensure in-depth knowledge in the brand and • customer feedback forms other products in the pharmacies for assigned • mystery shopper rating brands by developing customer trust and push sales methods to reach set targets 3. ensure confidentiality of information concerning • number of deviations. customers and staff in accordance with the data • noncompliance reports. protection act. and retain confidentiality of company policies and figure statistics to meet company and health authorities’ standards. 4. follow up on item expiries to avoid having • amount of items expired in expired items (for general items). the store relevant to assigned area. 5. check warehouse slips and received items to • number of slips checked vs. ensure that correct stock is received warehouse deliveries 6. prepare credit card reports and cash deposits to • timely and accurate reports meet timely deposit requirement under the for credit card sales sent to supervision of pharmacist is duty. accounts. • daily bank deposits. 7. merchandize in the outlets to ensure all items is • field visits results. merchandized according to the planogram to • matching planograms. comply with marketing and brand requirementand housekeeping tasks to ensure neat, clean and safe working environment. 8. follow up on duties for promotion to match the • deviation from scheduled schedule set by the store manager. duties. 9. holding store responsibility in the absence of the • ensure all store operations are store manager (only at holland & barrett). successfully operating as per sop’s. experience & qualification minimum qualification: diploma, preferably related to sales or high school diploma with health care background, nursing, nutrition, pharmacy, skin care or equivalent experience. experience: 2 – 5 years’ experience in sales or customer service with prior retail experience in nutrition or pharmacy. skills, knowledge & abilities job specific: multilingual cross selling skills. product knowledge. generic skills: business focus – customers, results. sales skills - very good selling and communications skills.. personal style – receptive, friendly, energetic, flexible and adaptable. integrity – responsible, loyal, trustworthy financials & decision making authority financial scope: pharmacy/ holland & barrett reporting staff: none decision making authority: prepare quotations/tenders working environment & communication working environment: office and field environment internal relationships: retail management, pharmacy/store managers ,outlet staff. external relationships: customers and suppliers approvals statements in this document are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.by gm:_____________________________________________signature ___________________ employee: ___________ (name)