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1. Greet customers and ascertain what each customer wants or needs to exceed customer’s expectations.

• Mystery Shopper Rating.

1. Responsible for customer assistance, cash register operation, sales / monetary transactions, opening / closing procedures.

• Number of deviations

1. Maintain positive customer and employee relations; respect co-workers, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, in case complain not sorted, report it immediately to line manager.

• Number of re-occurrences

1. Assist with inventory, inbounding, out bonding, pricing, display, merchandising and placement of stock on sales floor, stock rotation and mark-downs to ensure sales targets are achieved.

• % Achievement of sales target

1. Assist with tidying up or arranging merchandise and housekeeping tasks to ensure neat, clean, and safe working environment.

• Number of violations

1. Use proper handling techniques and equipment to ensure safe handling of merchandise.

• Number of deviations

1. Follow store policies and procedures as well as general company policies.

• Number of deviations

1. Be aware of possible damage, theft or potential safety hazards, reporting observations immediately to line manager

• Number of reported observations

Financial Scope: None

Reporting Staff: None

Decision Making Authority: None

Working Environment: Retail Store

Internal Relationships: Co-workers – Management

External Relationships: Customers

Statements in this document are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.

By BM:_Almira Astanakulova___________________________________________Signature ___________________