None

United Arab Emirates

JOB DESCRIPTION

JOB PURPOSE: DELIVERY COORDINATION, CASH DELIVERY FOLLOW UP, CUSTOMER COORDINATION.

KEY ACCOUNTABILITIES
Description	Key Performance Indicators
Calling customers & fixing delivery schedules & appointments. Liaising with customers for cash / cheque delivery & payment availability. Coordinating with customers & business for delivery related issues. Calling delivery crew for all timing deliveries & deliver fulfillment as per customer requirement.	Successful delivery. Reduce rejections.

EXPERIENCE & QUALIFICATION

Minimum Qualification: Bachelor’s degree or equivalent.

Minimum Experience: Minimum 1 to 2 years’ experience in related field.

SKILLS, KNOWLEDGE & ABILITIES

Job Specific:

Call centre experience

Customer friendly

Proper communication skills

Generic Skills:

Good communication skills – English, Arabic (Mandatory).

Coordination & follow up with customers & Business Unit

FINANCIALS & DECISION MAKING AUTHORITY

Financial Scope: N/A

Reporting Staff: N/A

Decision Making Authority: N/A

WORKING ENVIRONMENT & COMMUNICATION

Working Environment:

Internal Relationships: With BU & Logistics department

External Relationships: Various customers

APPROVALS
Statements in this document are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.
Accepted By:

Signature			Date
Approved By:

Signature			Date

Specialization: No data

Education Type: No data

Education: No data

Experience: 3- 5

Nationality: Indian

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