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appendix a job description position title: product specialist reports to: product manager /sales manager business unit/ department: healthcare job purpose: strategically plan the production, marketing and sales of the product and interact with customers to achieve sales target and ensure profitability and continued growth of the product in line with overall company direction. key accountabilities description key performance indicators 1. achieve the gross profit target (both revenue &  % achievement of gross sales) in his assigned product lines. profit target 2. proper contact and relationship management with  number of completed sales principal co. and representatives to ensure proper support activities interactions and field visits. 3. frequent visit and coverage of all potential to  customer feedback existing customers to ensure high customer  sales accrued due business satisfaction and repeated business from the visits accounts. 4. relationship management with key customer  % increase of market share account and inducer in order to increase market share. 5. efficient execution and delivery of purchase order  % accuracy of purchase in order to meet customer expectations to ensure orders. proper ordering and configuration of purchase orders. 6. give monthly feedback on required product stock  % accuracy of feedback on and monitor expiries to maintain proper stock. required product stock.  % accuracy of stock expiry reports 7. ensure and maximize the full usage of all available  proper and timely usage of sales tools likes demo units, powerpoint available sales tools presentations, samples, product data sheet and formal presentational workshops. 8. timely and accurate response for all quotation  timely response of requests and tenders for getting on time business quotations & tenders ref: jd/healthcare/product specialist/160299. communication with the customer to follow-up  quality of support with payments and to extend his support in the collection process as and when required. 10. expected to actively participate in the business  timely review development process, continuous review of the end-user prices and cost prices based on the market dynamics and trends experience & qualification minimum qualification: bachelor’s degree in life sciences or medical technology or equivalent experience. minimum experience: 2 years of relevant experience. skills, knowledge & abilities job specific: listening skills, negotiation skills, cross selling skills, analytical ability, leadership skills, service orientation, basic computer skills including ms office. generic skills: communication skills, interpersonal skills, self-management, time management skills, valid driving licence, verbal and written english skills financials & decision making authority financial scope: none reporting staff: none decision making authority: prepare quotations/tenders working environment & communication working environment: office and field environment internal relationships: medlab staff, warehouse, accounts, hr and aki business units as required. external relationships: customers and suppliers approvals statements in this document are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive. by gm:_____________________________________________signature ___________________ employee: ___________ (name) ref: jd/healthcare/product specialist/16029