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1. Coordinate between the sales department and customer to ensure customer is given the pre installation requirement and also to schedule complete installation of the equipment and provide timely feedback on the program of Installation and Commission.

• Number of deviations
• Timely Feedback

1. Attend break downs, preventive maintenances & hand over of the equipment’s at customer site to provide end-to-end post delivery services to the customers.

• % Of breakdowns attended to on time

1. Perform the proper safety test in all medical equipment’s according to manufacturer or hospital recommendation and to report any deviation.

• % Of reported violation of safety standards

1. Increase and maintain the uptime in order to provide continues and efficient performance of the expected equipment.

• % Of uptime maintained

1. Maintain the usage of spare parts and inventories with Supervisor and Service Manager in order to track utilization of the same.

• Accuracy of updating spare parts & inventories

1. Analyse, review and inspect the problem, recommend corrective action (repair or replacement) and communicate problem resolution with supervisor in order to expedite repairs and provide problem resolution with minimum downtime.

• Number of problems resolved with minimum downtime
• Number of re-occurrences

1. Maintain performance reports of equipment, analyze technical problems in the reports to determine trends affecting future service and maintenance processes and recommend modifications to eliminate future problems

• Quality analysis of reports

1. Expected and rewarded for any sales leads or business development that might materialise.

• No. of Sales Leads Materialized

1. To familiarize himself with the company Policy and strictly recommended to make sure at all the time AKI interest is fully protected.

• %Compliance with AKI Policy

Minimum Qualification: Bachelor’s Degree in Biomedical Engineering or Equivalent Experience

Minimum Experience: Over 3 years of experience

Job Specific: Problem Solving Skills, Organizational Skills, Analytical ability

Generic Skills: Coordination Skills, Communication Skills, Time Management

Financial Scope: None

Reporting Staff: None

Decision Making Authority: None

Working Environment: Field Environment

Internal Relationships: All staff

External Relationships: Clients & Principals

Statements in this document are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.

By GM:_____________________________________________Signature ___________________