Greet and welcome customers, ensure the correct menus are always available, provide consistently excellent customer service by demonstrating thorough product knowledge by managing the ordering, suggestive selling and all payment procedures are adhered to, cash handling, and performed in an accurate and precise manner to avoid customer complaints.
KPI: Achieved levels of customer service, % Achieved on Staff Key Performance Indicators
Set up and clean the front of house service areas (dining, toilet, and counter tops areas) and ensures the guest tables are cleaned and relayed in a quick and efficient manner according to the standards, and the subsequent handover and closing duties ensuring the readiness of the store operations every shift.
KPI: Front of House appearance, 90% Mystery Shopper result
Present at the pre-service briefing and be in constant communication with the kitchen team and deliver ordered food to the customer table in accordance with the table standard and timely manner.
KPI: Speed of Service/escalations.
Report service area faulty equipment, machinery, service-ware, and any related issues/incidents to the Manager to ensure smooth running of daily store operations.
