- Ask for orders and prepare the customer’s desired drinks in different varieties of coffee such as latte, espresso, brewed and other coffee mixes or tea or juices and serve hot or cold to the customer.
KPI: 90 % Achieved on Internal Audit
- Set up and clean the bar area and ensure that standard hygiene in beverage preparation is strictly observed and the subsequent handover and closing duties are adhered for the readiness of the store operations every shift.
KPI: Coffee/Juice preparation area appearance and cleanliness, Mystery Shopper results
- Preserve the pre-service briefing and be in constant communication with the customer to prepare the ordered beverage in a standard and timely manner.
KPI: Speed of Service Customer service/complaints
- Set up or restock all the products in the Cafe, monitor the stock level and report it to the Cafe Manager to always ensure the availability of the items.
KPI: Mystery Shopper results, QSC audit Results
- Reports faulty equipment, machinery, service-ware, and any related issues/incidents to the Manager to ensure smooth running of daily store operations.
KPI: QSC audit Results
