| Description | Key Performance Indicators |
- Fulfill all Statutory and Professional Duties of a registered pharmacist. (Including validity of license, abiding to rules and regulations in dispensing of the right medications and other health authority requirements) to meet authorities’ requirements- HAAD, MOH, and DHA
| - Number of deviations from fulfilling statutory and professional duties
|
- Ensure the highest professional standards of counter prescribing and Medicines Protocol implementation in the frame of customer service excellence to meet company and professional standards.
| - Number of deviations.
- Mystery shoppers’ reports
|
- Ensure confidentiality of information concerning customers and staff in accordance with the Data Protection Act. And retain confidentiality of company policies and figure statistics to meet company and health authorities’ standards.
| - Number of deviations.
- Non-compliance reports.
|
- Achieve individual profitability target to meet business plan set by the Store Manager.
| - % Sales vs. individual target
- % Margin vs. individual target
- ATV vs. individual budget.
|
- Follow up on item expiries to avoid having expired items.
| - Amount of items expired in the store relevant to the assigned area.
|
- Check warehouse slips, received items, and slip entry to ensure all slips are entered correctly on the system
- Prepare credit card reports and cash deposits to meet timely deposit requirement.
- Prepare insurance submissions to meet due timings.
- Comply with all applicable legal rules, regulations and procedures and day to day Pharmacy operations and tasks
| - Number of pending slips in the pending slip report
- Timely and accuracy of credit card sales reports sent to accounts. (Sent on time and with accuracy, usually checked with sales auditor).
- Daily bank deposits.
- Timely and accuracy of monthly and bi monthly insurance reports submissions.
- WGLL ( what’s good look like)
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