| Description | Key Performance Indicators |
- Fulfill all Statutory and Professional Duties of a trainee pharmacist to abide to health authorities’ regulations.
| - Follow the rules and regulations of authorities such as HAAD / MOH / DOH, depending on the health authority.
- Number of deviations from fulfilling statutory and professional duties
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- Achieve budgeted profitability to meet business plan set by the line manger
| - % Sales vs. individual target
- % Margin vs. individual target
- ATV vs. individual target
|
- Ensure the highest professional standards of counter prescribing and Medicines Protocol implementation for meeting these standards within the frame of customer service excellence.
| - OTC dispensing under the supervision of the registered pharmacist.
- Selling of general items (Derma, health equipment, personal, foot care, and oral care, and supplements).
- Number of deviations
|
- Ensure confidentiality of information concerning customers and staff in accordance with the Data Protection Act to retain confidentiality of company policies and figure statistics to meet service excellence.
| - Delivery of information concerning customers, staff and company measured through report incidences.
- Number of deviations
- Non compliance reports
|
- Follow up on item expiries to avoid having expired items.
| - Amount of items expired in the store related to the section assigned to trainee.
|
- Check warehouse slips and received items to ensure that correct stock is received.
| - Entry of slips on the system.
- Item bar-coding.
- Number of slips entered with each warehouse delivery
|
- Prepare credit card reports and cash deposits to meet timely deposit requirement.
| - Timely reports for credit card sales sent to accounts. (sent on time and with accuracy, usually checked with sales auditor ).
- Daily bank deposits.
|
- Merchandizing in the pharmacy (to ensure all items is merchandized according to the planogram to comply with marketing and brand requirement)
- Deliver information to customers in a discreet and respectful manner in order to comply with company policies..
| - Facing of the merchandize.
- Matching planograms.
- Non compliance reports.
- Mystery shoppers’ reports
|
- Comply with all applicable legal rules, regulations and procedures and day to day Pharmacy operations and tasks
| - WGLL ( what’s good look like)
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