Job Title: Invoice Submission Lead
Department: Logistics & Operations
Industry: Healthcare (Preferred)
Location: United Arab Emirates
Reports To: Transport Manager
Job Summary:
We are seeking a proactive and detail-oriented Invoice Submission Lead to manage and continuously improve the invoice submission process within a fast-paced logistics and healthcare environment. The ideal candidate will have a solid understanding of last-mile delivery workflows, a strong command of Excel reporting, and experience navigating ERP or invoice automation platforms. This role requires cross-functional collaboration, client engagement, and strict adherence to compliance and service level agreements.
Key Responsibilities:
- Lead the end-to-end invoice submission process, ensuring accuracy, timeliness, and compliance with SLAs.
- Maintain a clear understanding of last-mile delivery and logistics operations in the UAE/GCC region, especially within the healthcare sector.
- Define, document, and manage all protocols for invoice handling and channel submissions.
- Create and manage Excel-based analytical reports for internal use and external client review, optimizing for clarity and efficiency.
- Serve as the key liaison between internal teams, clients, and business stakeholders to ensure alignment on operational procedures and expectations.
- Conduct onsite client meetings to review performance, resolve issues, and foster strong working relationships.
- Identify and address operational challenges proactively, driving continuous process improvements.
- Monitor and report on individual and team performance metrics, ensuring targets are consistently met.
- Handle escalations professionally and ensure SLA compliance across all submission-related activities.
- Maintain professional and effective communication in English (Arabic proficiency is a plus).
- Hold a valid UAE driving license to facilitate travel for client visits or operational needs.
Software & Technical Requirements:
- Hands-on experience with ERP platforms, preferably Oracle or other invoice automation systems.
- Proficient to advanced skills in Microsoft Excel, with the ability to structure, automate, and interpret complex data sets.
Preferred Qualifications:
- Bachelor's degree in Business Administration, Logistics, Finance, or a related field.
- 3+ years of experience in invoice management or operations, preferably within logistics or healthcare industries.
- Strong analytical, organizational, and stakeholder management skills.
- Ability to work independently, manage multiple priorities, and thrive in a deadline-driven environment.
