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Job Summary:

 

We are seeking a motivated and experienced ID B2B Tech support & Training expert to join our team with minimum 5 years & maximum 10 years of experience

The successful candidate will be responsible for supporting the ID B2B product technical Support and Training for MEA Region

 

Roles & Responsibilities:

-Manage & provide Technical support for ID products in MEA Region.

-Conduct onsite and online training for other subsidiaries.

-Perform LED pixel repairs for various models, including those with 0.6mm pixels.

-Handle onsite LED configuration and troubleshoot faults.

-Provide training to Service engineer or System Intrigrater as and when required.

-Oversee the management of PRC spare parts in both the system and physical storage.

-Prepare and submit monthly B2B reports for ID products.

 

Qualifications & Requirements:

-Bachelor's degree or Engineering in a related field.

-2+ years of experience in LED/chip-level repair, LED screen configuration and LED control systems.

-Proven experience in PCB repair and electronic component troubleshooting.

-Strong analytical and problem-solving skills.

-Excellent communication and collaboration skills.

-Ability to work independently and manage multiple tasks and projects.

-Proficiency in Microsoft Office, including Excel and PowerPoint.

 

Language Requirement:

Fluency in English (and/or country’s local language) is mandatory both spoken and written.